Refund Policy

Last updated: 11 July 2026

1. About this policy

Safe Belongings software subscriptions are sold by ACN 699 263 057 Pty Ltd, trading as Safe Belongings, an Australian company ("we", "us"). This policy explains how cancellations and refunds work for our software subscriptions.

2. Merchant of Record

Payments for Safe Belongings subscriptions are processed by Paddle.com Market Ltd (and its affiliates) as Merchant of Record. Paddle handles billing, currency conversion, applicable taxes (including GST and VAT where required), customer billing enquiries, and subscription renewals on our behalf. Receipts and invoices are issued by Paddle.

3. What you are purchasing

Safe Belongings sells software subscriptions and digital services only. Your subscription gives you access to the Safe Belongings software platform, including digital identities for your items, QR label generation, secure owner and helper communication, incident management, notifications, household management, subscription features and privacy controls.

4. QR labels and printing

Your subscription includes downloadable PDF label templates as digital content. QR labels are the printable representation of a digital identity. Customers may print them using any printer, print shop or label supplier they choose, at their own cost. Safe Belongings does not currently print or ship physical labels. No shipping, delivery or freight applies to this subscription.

5. Cancellations

You may cancel future renewals at any time from your account settings or by contacting support. Your subscription remains active until the end of the current billing period, after which it will not renew.

6. Refund eligibility (software subscriptions)

We offer a 14-day refund on the initial subscription payment if you are not satisfied with the software service. Contact support@safebelongings.com with your account email to request a refund.

Renewal payments are generally non-refundable, but we consider requests case by case where a subscription was renewed unintentionally and the software was not used in the new period. Refund eligibility applies only to software subscriptions.

7. Downloaded PDF templates

PDF label templates are digital content delivered instantly. Once downloaded they are generally non-refundable. If a template fails to download, will not open, or its QR code does not resolve to the intended digital identity, contact support within 30 days for a replacement or a refund of the associated subscription period.

8. How refunds are issued

Approved refunds are issued to the original payment method by Paddle as Merchant of Record. Processing typically takes 5 to 10 business days depending on your bank.

9. Your consumer rights

Nothing in this policy limits any non-excludable rights you have under the Australian Consumer Law or other consumer protection laws in your country.

10. Contact

Refund and cancellation questions: support@safebelongings.com.