Privacy Policy

Our approach

Safe Belongings is operated by ACN 699 263 057 Pty Ltd, trading as Safe Belongings, an Australian company. Safe Belongings is built around privacy by default. Helpers never see your name, email or phone number. Communication happens through a secure temporary portal, and personal details are only shared if you choose to share them.

Information we collect

• Account information: name, email, hashed password, and optional display name.
• Item and label data: item names, categories, descriptions, photos and the labels you assign.
• Incident and portal messages: messages exchanged between owner and helper, retained only for the portal's expiry period.
• Technical data: IP address, device and browser information, and diagnostic logs for security and reliability.
• Payment metadata: subscription status and billing identifiers. Card details are handled by Paddle and never touch our servers.

How we use information

• To operate the Service and connect helpers with owners securely.
• To send you email and, on paid plans, SMS notifications about incidents.
• To process subscriptions and prevent fraud.
• To improve reliability, safety and product quality.
• To comply with legal obligations.

Service providers

We use a small number of trusted providers to deliver the Service:

• Supabase for database, authentication and storage.
• Cloudflare for hosting and edge delivery.
• Paddle as merchant of record for billing.
• ClickSend for SMS delivery.
• Microsoft for transactional email.

These providers process data on our behalf under appropriate contractual and security protections. See our Data Processing Agreement for details.

Sharing

We do not sell personal information. We share information only with the providers above, with authorities where legally required, and in the secure return portal at your direction.

Retention

Account and item data are retained while your account is active. Return portal conversations expire automatically after their configured period. You can delete your account at any time; residual data may be kept only where required for legal or fraud-prevention reasons.

Your rights

Depending on where you live you may have rights to access, correct, export or delete your personal information. To exercise these rights, email privacy@safebelongings.com.

Security

We use encryption in transit, hashed passwords, row-level authorization and least privilege access. Accounts require email verification on signup, and we send a one-time email code the first time you sign in from a new device (you can choose to trust that device for 30 days). No system is perfectly secure, so we also design the Service to minimize what needs to be shared in the first place.

Children

The Service is not directed to children under 16. Parents may register items on behalf of a child and are responsible for the information they enter.

Changes

We may update this policy from time to time. Material changes will be communicated through the Service or by email.

Contact

Privacy questions: privacy@safebelongings.com.